1. Cancellations by the Client

• Cancellations communicated more than 14 days prior to arrival will not incur a penalty and will receive a 100% refund of the amount paid.
• Cancellations between 14 and 7 days prior to arrival will incur a penalty of 50% of the total reservation amount.
• Cancellations made less than 7 days prior to arrival or no-shows will result in the total loss of the amount paid.

2. Reservation Modifications

The client may request changes to dates or type of accommodation subject to availability and acceptance by Apartamentos Vila do Mar. Any modification will be considered a new reservation if it affects the season or different rates.

3. Cancellations due to force majeure

If the client provides proof of force majeure (serious illness, travel restrictions, health emergencies, etc.), the establishment may offer a voucher for the stay or a partial/full refund, depending on the case.

4. Cancellations by the establishment

If, due to reasons beyond the client’s control, the accommodation cannot be provided (breakdowns, force majeure, etc.), alternative accommodation of a similar category will be offered, or the amount paid will be fully refunded.

5. How to request cancellations

The client must send an email to info@apartamentosviladomar.com indicating the reservation number and the reason for the cancellation. Refunds will be made using the same payment method used for the reservation.

6. Refunds

Refunds will be processed within a maximum of 10 business days from the acceptance of the cancellation, except in cases of issues with the bank or payment processor.

Last updated: October 9, 2025